At ChargeJet, we are dedicated to delivering reliable and seamless electric vehicle (EV) charging services. This Refund Policy outlines the specific circumstances under which refunds may be issued for payments made through our charging stations or mobile application.
1. General Conditions
Finality of Payment: All payments for EV charging sessions are final and non-refundable, except as explicitly provided in this policy.
Basis for Refund: Refunds will only be considered for failed, incomplete, or erroneous transactions caused by technical issues attributable to ChargeJet’s systems.
Ineligibility: Customers involved in misuse, fraudulent activity, or any violation of our Terms of Service are not eligible for refunds.
2. Eligible Scenarios for a Refund
You may request a refund in the following situations:
● Session Failure: The charging session does not initiate despite a successful payment.
● Technical Interruption: The session stops unexpectedly due to a system or network error on our side, and you are charged for energy that was not delivered.
● Duplicate Transaction: Multiple payments are deducted from your account for a single charging session.
● Application/System Error: Your payment is debited but the transaction is not reflected in your app account or on the charger.
3. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
● Successful Session: The charging session was completed successfully.
● User-Caused Interruption: The session was interrupted by your actions (e.g., unplugging the cable, moving the vehicle, poor network connectivity on your personal device).
● Incorrect User Input: You entered incorrect details, such as the wrong charger ID.
● Additional Fees: Any applied idle time fees, parking charges, or penalties as per our stated policies.
4. Refund Request Process
To request a refund, please follow these steps:
● Timeline: Submit your request within 72 hours of the original transaction.
● Submission Channels: – Through the ChargeJet mobile application (via the Help & Support section). – Via email to support@chargejet.in. Please include all relevant transaction details: Date, Time, Amount, and Session ID.
● Processing: Validated refund requests will be processed within 7 to 10 business days.
5. Mode of Refund
● Primary Method: Approved refunds will be credited back to the original payment method used for the transaction (e.g., UPI, Credit/Debit Card, Wallet, Net Banking).
● Alternative Method: If a direct reversal to the original payment method is not feasible, the refund amount may be credited to your ChargeJet Wallet balance.
6. Policy Updates
ChargeJet reserves the right to modify this Refund Policy at any time. Any updates will be communicated through our official mobile application or website.
