ChargeJet Energy Private Limited and its affiliates, subsidiaries, and associate companies (hereinafter referred to individually and/or collectively as “ChargeJet”) are committed to safeguarding the privacy of users who access, use, or interact with any of ChargeJet’s digital platforms, including but not limited to websites, mobile applications, and other internet-enabled services (collectively referred to as the “Platform”). This Privacy Policy outlines the principles and practices governing the collection, storage, processing, sharing,
and protection of your information when you engage with ChargeJet’s Platform, products, or services, or otherwise conduct business with ChargeJet.
This Privacy Policy constitutes an electronic record under the provisions of the Information Technology Act, 2000, and the rules framed thereunder (as amended from time to time). This electronic record does not require any physical or digital signatures.
In this Privacy Policy, the terms “We,” “Us,” “Our” refer to ChargeJet, while “You,” “Your,” “User” denote any individual or entity accessing, using, or interacting with the Platform. Any capitalized terms not defined herein shall carry the meaning ascribed to them in ChargeJet’s Terms of Service.
1. ACKNOWLEDGMENT AND CONSENT
By accessing or using ChargeJet’s Platform, or by availing any of our products or services, you hereby acknowledge that you have read, understood, and unequivocally consented to the terms of this Privacy Policy. You expressly agree and permit ChargeJet to collect, store, process, share, and transfer your information in accordance with the practices described herein.
You further affirm that you possess the lawful authority and legal rights to share the information disclosed to ChargeJet and acknowledge that such disclosure shall not result in any wrongful loss or gain to you or any third party.
If you do not agree with any provision of this Privacy Policy, you must immediately cease all use of the Platform and refrain from availing any services offered by ChargeJet. For minors (individuals under the age of 18) or persons incapable of contracting, this Platform may only be accessed and used by, or with the supervision and consent of, a parent or legal guardian.
2. INFORMATION WE COLLECT
ChargeJet collects information through various means, including but not limited to user registrations, interactions with customer support, usage of the Platform, and participation in surveys or promotional campaigns. The information collected may be categorized as follows:
a. Personal Information Personal Information refers to data that can be used to identify you as an individual. This includes, but is not limited to:
i. Your full name, contact details (email address, phone number), and residential or business address.
ii. Government-issued identification numbers (such as Aadhaar, PAN, or driver’s license details) where required for regulatory compliance or verification purposes.
iii. Financial Information: Payment instrument details, billing address, and transaction history, processed via secure third-party payment gateways. ChargeJet does not store full payment card details on its servers.
b. Non-Personal Information Non-Personal Information comprises data that does not directly identify you but is integral to enhancing your experience on the Platform. This includes:
i. Vehicle Information: Registration number, make and model, year of manufacture, battery capacity, charging history, real-time location (for locating charging stations and facilitating charging sessions), and odometer readings.
ii. Technical and Usage Data: IP address, browser type, operating system, device identifiers, session logs, and cookies (as detailed in Section 5).
c. Information from Third Parties ChargeJet may obtain information about you from third-party sources, including:
i. Social Media Platforms: If you register or log in via Google, Facebook, or similar services, we may collect your profile information (e.g., name, email) as permitted by the platform’s privacy settings.
ii. Partners and Service Providers: Data shared by OEMs (Original Equipment Manufacturers), fleet operators, or other collaborators to facilitate seamless service integration.
iii. Publicly Available Sources: We may supplement user data with information from publicly accessible databases for verification or analytics purposes.
3. PURPOSE OF DATA COLLECTION AND PROCESSING
ChargeJet collects and processes your information solely for lawful purposes connected with its business operations, including:
a. Service Provisioning: To enable EV charging services, authenticate users, process payments, and personalize your experience on the Platform.
b. Customer Support: To address queries, troubleshoot technical issues, and resolve complaints in a timely manner.
c. Platform Improvement: To analyze usage patterns, optimize charging station locations, and enhance Platform functionality based on user feedback.
d. Regulatory Compliance: To fulfill legal obligations, including fraud prevention, tax compliance, and responses to lawful requests from government authorities.
e. Marketing and Communication: To send service-related notifications, promotional offers (with opt-out options), and newsletters, subject to your preferences.
f. Research and Development: To conduct market studies, develop new features, and improve existing products/services.
g. Safety and Security: To monitor and prevent fraudulent transactions, unauthorized access, and other misuse of the Platform.
4. DATA SHARING AND DISCLOSURE
ChargeJet may share your information under the following circumstances:
a. With Service Providers: Third-party vendors assisting in Platform maintenance, data analytics, cloud storage, payment processing, or customer support. These entities are contractually bound to uphold confidentiality and data protection standards.
b. With Business Partners: Collaborators such as OEMs, charging infrastructure providers, or fleet operators to deliver integrated services.
c. For Legal and Safety Reasons: Where required by law, judicial process, or governmental authorities to investigate fraud, cybercrimes, or other unlawful activities.
This includes sharing data with law enforcement or in connection with a merger, acquisition, or sale of assets.
d. With Your Consent: For purposes explicitly authorized by you (e.g., sharing vehicle
data with third-party apps).
Note: ChargeJet does not sell your Personal Information to advertisers or unaffiliated third parties for independent use.
5. COOKIES AND TRACKING TECHNOLOGIES
ChargeJet employs cookies, pixel tags, and similar technologies to:
a. Enhance user experience by remembering preferences and login sessions.
b. Analyze traffic patterns and Platform performance via tools like Google Analytics.
c. Deliver targeted advertisements (if applicable) through third-party ad networks.
You may disable cookies via your browser settings, though this may limit certain Platform functionalities. You can learn more about our specific cookie practices and manage your preferences via the cookie banner or settings on our Platform.
6. DATA SECURITY AND RETENTION
ChargeJet adheres to industry-standard security practices, including:
a. Encryption: Data transmissions are secured via SSL/TLS protocols.
b. Access Controls: Strict role-based access to sensitive information.
c. Breach Protocols: Immediate response measures in case of unauthorized access.
d. Data Retention: We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Non-Personal Information may be retained for analytical purposes.
While we implement robust safeguards, no system is infallible. Users acknowledge that data transmission over the internet carries inherent risks.
7. USER RIGHTS AND GRIEVANCE REDRESSAL
Subject to applicable law, you may exercise the following rights regarding your Personal Information:
a. Request access to, correction, or deletion of your Personal Information.
b. Withdraw consent for marketing communications or specific data processing activities (where applicable). Please note that withdrawal of consent may affect our ability to provide certain services.
c. Data Portability: Request a copy of your data in a structured, machine-readable format.
d. Lodge complaints regarding policy violations via:
i. Email: support@chargejet.in
ii. Grievance Officer: Parth Nawal
iii. Phone: +91 9828014503
We will respond to legitimate requests within a reasonable period as mandated by applicable law.
8. THIRD-PARTY LINKS
Our Platform may contain links to third-party websites or services. This Privacy Policy does not apply to such third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
9. POLICY UPDATES AND GOVERNING LAW
ChargeJet reserves the right to amend this Privacy Policy at its sole discretion. The revised version will be posted on the Platform with an updated “Last Revised” date. We may notify you of significant changes via email or a prominent notice on the Platform. Continued use of the Platform after such changes constitutes acceptance of the revised Policy.
This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India.
